This qualification reflects the role of adept practitioners who utilize an extensive array of skills in hospitality service, sales, or operations, complemented by supervisory expertise and a solid comprehension of industry functions. These individuals engage in planning, overseeing, and assessing the tasks undertaken by team members, operating with autonomy or limited guidance as needed, and employing their judgment to address unconventional challenges.

This qualification paves the way for a career as a supervisor within hospitality establishments such as restaurants, hotels, motels, clubs, pubs, cafés, and coffee shops. It not only facilitates the development of a diverse skill set but also allows for specialized training in accommodation services, food and beverage, and gaming.

The proficiencies acquired through this qualification must align with relevant Commonwealth and State/Territory regulations, Australian standards, and industry codes of conduct.

As of the current publication date, this qualification does not impose any obligatory professional licenses, certifications, or specific legislative prerequisites.