This qualification demonstrates the competencies of individuals who possess a diverse set of refined skills in the fields of hospitality service, sales, and operations, along with a solid understanding of industry functions. Employing their discernment and decision-making abilities, they operate with a degree of autonomy while still working under guidance, using established plans, policies, and procedures to direct their tasks.

This qualification offers a route to employment within establishments such as restaurants, hotels, motels, clubs, pubs, cafés, and coffee shops. It also allows for the acquisition of multiple skills and the opportunity to specialize in accommodation services, food and beverage, and gaming.

The proficiencies gained through this qualification must be applied in compliance with relevant Commonwealth and State/Territory regulations, Australian standards, and industry codes of conduct.

As of the current publication date, this qualification does not entail any mandatory professional licenses, certifications, or specific legislative prerequisites.